If your tickets are related to development tasks then our Development Tracking features will become useful as they allow you to push tickets through your development cycle and Level 1, 2 and 3 support processes.
Developers are able to book time to each ticket worked on through our built-in Timesheet system (part of the Tracker Portal suite) so you can keep track of time spent and identify key issues in your products that require additional investment.
For our technology clients, there is a Development Tracking facility that allows you to push tickets for bugs or feature requests to your development teams and tracker the resolution through your own development cycles (design, build, test etc) and assign the ticket to specific departments.
With our built-in timesheet system, assigned resources working on tickets can log the amount of time spent in resolving the issues allowing you to gain intelligence around time spent by Ticket Type, Account or Contact and identify areas of your business that require attention and support.
