The Ticket Management functionality within TrackerRMS allows you to create a completely customized process for managing all manor or requests from your clients.
These requests can be prioritized at the point of submission and service levels defined at the ticket type level ensuring that you process and action then is the most efficient way possible.
Ticket types are fully customizable and can be adjusted to suit your business. Whether you are a product company looking to track bugs, changes and features or a services company looking to use Ticket Management to handle work requests, the Ticketing system will provide the flexibility you need.
You can set the priorities for your tickets which will both highlight its relative importance and also define the service levels to which the resolution needs to be sought.
TrackerRMS allows you to customise the Service Levels depending on the criticality of the ticket, so that urgent enquires that may need rectifying the same day are prioritised differently using Red, Amber, Green, than less urgent tickets allowing much more efficient management of your tickets.
You can keep track of precisely who has actioned and even viewed a ticket last through the Last Updated field and a complete history of all activity is stored against each ticket as it goes through to resolution.
