TrackerRMS > > Solutions > > Customer Relationship Management > > Integration
As most of the software and systems integrators inherently know, bringing multiple systems together can be a challenge and even when done, the true value is not always realized, as applications work to different methods and processes.
The advantage of TrackerRMS is therefore simple, an all-in-one solution that you can extend to meet your needs without the necessity of integration. In fact whole areas of the application can be allocated and deallocated to users in 3 clicks of the mouse.
The designers of TrackerRMS have a solid background in both software and systems integration and have created elements of the suite that can bring all these processes together.
For all important communications either sent or received, the MailAgent ensure that these are held against your Contacts without the need to cut and paste or re-type. Simply BCC (blind copy) or forward your emails to your MailAgent and TrackerRMS will store a copy – including any attachments – automatically.
To quickly syncronise your diary in TrackerRMS with your Outlook or other email application, our one-click i.Cal links provide an instant way to store important appointments without needing to re-create them.
Although being a web-based application, TrackerRMS can still offer a host of both push and pull integration with your back-office applications and extract reports give you an instant and up to date feeds of data.