Retaining your business is key to our success
TrackerRMS prides itself on understanding its client’s day-to-day business and your Account Manager will be a vital support in helping TrackerRMS to integrate with your company. TrackerRMS currently has a 98% renewable client base and we work hard once live to ensure you have everything you need to make TrackerRMS a success within your business.
Your account manager will always be on hand to help you with training or any enquiries you have. We are confident that after the initial training, deployment of the software will be instant and with little training your team will be able to utilise the whole system as the screen layout and usability is simple.
As well as the account manager being available to you at all times, TrackerRMS has a complete on line help guide that constantly sits on your browser. From here you can search for any content that you need help with. In the help file, you will be able to view full text instructions or watch some video tutorials to help you gain the answers you need.
Over 95 percent of our new features come from our existing clients and each time our client has a great new idea we ask them to log the feature request with us.
Each of our clients log on to our web based support ticketing system that allows you to log a feature request or service change at any time. Once you submit the ticket, our technical team will be notified immediately and you will receive a response based on our client service level agreements.
Our clients benefit from seeing the system constantly being upgraded and are delighted to see their ideas once approved being embedded in the TrackerRMS system.