TrackerRMS Ticket Management provides a suite of tools to manage the ongoing support and interaction with your customers. The Ticket Management Solution consists of the following features:
The built-in Support Portal offers our clients a powerful collaboration tool that integrates seamlessly within your own website. >>
If your tickets are related to development tasks then our Development Tracking features will become useful as they allow you to push tickets through your development cycle and Level 1, 2 and 3 support processes. >>
The Ticket Management functionality within TrackerRMS allows you to create a completely customized process for managing all manor or requests from your clients. >>
Underpinning the Ticket Management function is a series of workflow rules that make the process of ticket handling very quick and simple by automating all of the standard tasks associated with it >>
The core concept of TrackerRMS is having all the information about your clients in a single system which drives exceptional levels of intelligence about your clients and their users/contacts >>
