As the staffing industry becomes increasingly complex, an applicant tracking system (ATS) can be a game-changer for your staffing firm. From automating administrative tasks to improving recruitment outcomes, there’s no denying the value of an ATS and how it can help firms reach business goals. However, before investing in a new ATS, make sure you’re asking the right questions, so your team can transition into using the new system as smoothly as possible.

Here are some important questions you’ll want to ask your ATS provider from the start:

How is the ATS operated?

First and foremost, your team must have a thorough understanding of how to operate the ATS and its many functions. Many ATS platforms have multiple features which can be confusing for the end users. Every member of your team should be educated on how each function works in the ongoing tracking of applicants. Some questions related to the operation of the ATS may be: Is the user-face of the system intuitive and easy to use? Are contacts and emails in the database searchable and easy to follow up with? Are there demos or manuals available to users? Asking these types of questions will give you a sense of what to expect from the system before it’s fully implemented for use.

What kind of customer support is offered?

Before purchasing any system, it’s imperative you know what type of customer support is offered by the ATS provider. You’ll want to ask if the provider offers high-quality, on-demand support when issues arise and how reliable their response team is in addressing issues in a timely fashion. Whether by phone or email, making sure your team has access to customer support is critical for ensuring your ATS can be used in the most efficient and effective way.

Empowering yourself and your team with the necessary knowledge will help you choose the best ATS for your staffing firm. By asking the right types of questions and getting the support you need, you’ll be well equipped to make the best decision for your business.

Do you have questions about how an ATS system can help your staffing agency?

Contact TrackerRMS, a leading cloud-based recruitment, applicant tracking and CRM software provider serving the needs of the recruitment industry.