TrackerRMS offers an all-in-one CRM solution that can be applied to any type of business that require a mechanism for tracking customer contact and sales activity. The CRM Solutions and consists of the following key features:
- Sales force automation
- Diary management
- Lead & opportunity management
- Account & contact management
- Build your own reports & analytics suite
- Multi-territory/multi-currency
- Content/document library
- Invoices & payments
- Products & services rate cards
- Campaign management
- Back office & Microsoft™ Office integration
TrackerRMS recruitment software has been designed to cater for all types of recruitment industries and is fully customisable so our clients are able to tailor the system to suit their recruitment needs. The Recruitment Solution consists of the following key features:
- Post vacancies to websites
- Online candidate registration
- Candidate portal
- Timesheets & expenses
- CV parser & auto skills profiling
- Automated referencing
- 2 way text messaging
- Lead capturing, qualification & assignment
- PSL proposal builder & account planning
- Project/Event management
- Report builder
TrackerRMS Project Management provides a fully integrate suite of tools for delivery teams to start, run and resource their projects successfully. The Project Solution consists of the following key features:
- Seamless & efficient Project workflow
- Assignment of projects to teams & individuals
- Profile searching for team assignment
- Project planning
- Integration with Microsoft™ Projects
- Importing/Exporting plans
- Project management/change management
- Risk management
- Issues management
- Time & budget management
- Timesheets & expenses
TrackerRMS Case Management provides a suite of tools to manage the ongoing support and interaction with your customer tickets and development lifecycle. The Case Management Solutions consists of the following key features:
- Website support portal for clients
- Online registration
- Case submission
- Case management
- Service level agreements
- TrackerRMS Solution Centre
- Knowledgebase
- Account/contact ticket history
- Workflow standard responses
- Tickets assignment & development tracking
- Alerts & notifications